2 comments
Featured Not resolved

While driving my newly purchased used 2004 BMW 525i home from the dealership (Queen City Auto Sales, 704-333-8550) on 02/21/2014 I noticed that the car was hesitating and that there was a smell of gas/oil. I called them immediately and was told the car was too low on gas; that I was paranoid and the smell was due to car sitting in back of dealership. Within the same week the car was shaking and big clouds of white smoke were coming out the back filling up the parking lot. I informed Mohammed of the continuing issues and of the “Check Engine/Check Control” messages being displayed. The owner, Mohamed said not to worry about anything, he would take care of me like a sister and that no matter how much or how little I paid for a car, I have the right to have a car that runs well. I said I just don’t want to be taken advantage of.

They sent me to Alex (704-900-0946), the guy who works on all their cars and told me he would fix the car. The car was towed to Alex on 03/13/2014 and I was charged $450.00 ($70.00 for towing), which I gave to Sam in the dealership. Alex told them I worry too much. I was told that the repairs were completed on 04/02/2014. I was not given a written estimate before the work was done. Neither was I given a breakdown of the charges at the time that I paid the repair bill. I asked Alex to fax the invoice to the dealership. He told me to come by and pick it up and he would explain everything to me.

Within one week of picking up the car it started to exhibit the exact same issues. I asked Alex what the warranty on his work was and he said one year. He also said I could take him to court if I wanted to. Later, I left 2 or 3 messages for Alex trying to coordinate a time to drop the car off to be repaired again, because I work two jobs, but, have not yet received a return call. Finally, I left a message for Mohamed to give me Alex’s last name and business name. I have not received an email or return call. I called my auto insurance company to make sure I had road-side assistance coverage because the car seemed like it would cut off at any moment.

Queen City has opened a new location on Independence Blvd. I mention this because Alex said to me that he does a lot of work for Queen City Auto Sales. They want him to get the cars in and out quickly. They want him to fix only obvious issues that the customer cares most about and can check quickly - like the radio and heat/air.

Monetary Loss: $9450.

Had an Experience with Queen City Auto Sales?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1144319

Please give me your number.I am suing them in court.

Your testimony will help me.

My name is felisha wall.Email: yungcoltrane@yahoo.com.

BeingPlayed
#818421

Addendum: Mohamed, the owner of Queen City Auto Sales FINALLY responded to my BBB complaint.He blames Alex for my car's troubles!

this is the very same Alex that he referred me to and who Mohamed says works on all of his cars. Talking about shirking responsibility! And forget about LOYALTY!

Never mind the fact that the car was exhibiting issues from day 1 - before I ever took it to Alex.Not to mention the fact that Alex pretty much confessed to me that he runs a "band-aid" factory for Mohamed!

You May Also Like

Forest River - Refused Warranty Repair for my Roof Forest River "In January of 2016 we sold our house and purchased a 5th wheel RV from Buddy Gregg. The sales experience was a good one with lots of promises such as..." Read more Coachmen Rv - What did i get myself into Coachmen Rv "Nothing like the thrill of buying a new 2015 Coachman Mirada 35 LSF 1f66f5dy6foao4474, What a rotten experience we have been through' It all started with Collier RV in Rockford'..." Read more General Rv Center - Worst Customer Service General Rv Center "Horrible, terrible, absolutely the worst customer service ever! We bought a brand new Thor Quantum motorhome and used it twice so far. Both times we came back with a list..." Read more FOREST RIVER, LIPPERET COMPONENTS, BENT AXLES Forest River "TRIP FROM FLORDIA TO HOME. INTINAL COMPLAINT While dumping the tanks I noticed wear on the right rear tire on the inside worn and left tire as well. I looked..." Read more Pepperfry  received wrong product and pepperfry is not ready to accept it back Pepperfry "Hi have order a clock "Black Iron 8 Inch Vintage Double Sided Station Wall Clock by Anantaran" (Sku: DE1370875-S-PM6126) (Order No is 303227277) which has WHITE inner background being displayed..." Read more Certplex Actualtests - Unlimited access Certplex Actualtests "I purchase unlimited access in March 2016, on 7/19/17 i tried to access the new A+ exam to prepare myself and I had access to nothing. I reached out to..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more Popeyes Louisiana Kitchen - Bad experience and bad customer service Popeyes Louisiana Kitchen "I visited the popeyes location on the attached receipt to order the new cheddar biscuit butterfly shrimp deal. When I opened the tackle box, I alerted the manager that the..." Read more